Privacy Policy

Last updated: October 20, 2026

This policy explains what personal information MoveCRM LLC ("MoveCRM", "we") collects, how we use it, and the choices you have. It covers our website movecrm.pro, the MoveCRM web app and the MoveCRM Crew mobile app (together, the "Service").

MoveCRM LLC is a Wyoming limited liability company at 30 N Gould St Ste N, Sheridan, WY 82801, United States. You can reach us at support@movecrm.pro.

MoveCRM is software for moving companies. When a moving company uses MoveCRM to manage its own customers, that company decides what information it collects about them and is responsible for it. We process that information on the company's behalf and only to provide the Service.

Information you give us.

• Trial and contact requests: your name, email address, phone number, company name and size, and your message.
• Account details: name, email address, phone number and password. Passwords are stored only in hashed form. If you sign in with Google, Microsoft or Apple, we receive your name and email address from that provider.
• Billing details: our payment processor, Stripe, handles card details. We never see or store full card numbers.

Information your company enters. Customers, addresses, moves, estimates, inventory, photos, documents, signatures, payments, employees, crews and vehicles.

Information collected automatically. Our servers record technical details such as IP address, browser type, the pages requested and the time of each request, which we use to run and protect the Service. The Crew app keeps a device token so it can receive push notifications, and uses the camera only when you take a photo or scan a label. If you turn on fingerprint or face unlock, your phone handles it; we never receive biometric data.

• To provide, maintain and support the Service.
• To set up trials and accounts and answer your requests.
• To process subscription payments, and the payments your company takes from its customers.
• To send service emails, push notifications, and the text messages your company sends through the Service.
• To keep the Service secure and prevent spam, fraud and abuse.
• To improve the Service and build new features.
• To meet our legal obligations.

We do not sell personal information, and we do not share it for targeted advertising.

We share information only with providers that help us run the Service, and only what each one needs for its task:

• Amazon Web Services: hosting, storage and email (Amazon SES), in the United States.
• Stripe and Square: payments.
• Google: maps, routes and address search (Google Maps), AI features (Gemini), push notifications (Firebase Cloud Messaging) and Google sign-in.
• Microsoft and Apple: sign-in, if you choose it.
• Cloudflare: the Turnstile spam check on our forms.
• RingCentral and Verizon Connect: calls, texts and vehicle tracking, only if your company connects them.

When you use an AI feature, such as the help assistant or an inventory made from a walkthrough video, we send the content that request needs to Google's Gemini service to produce the result.

We may also disclose information when the law requires it, to protect our rights or the safety of others, or as part of a merger or sale of our business, in which case this policy keeps applying to it.

Our website uses no advertising or analytics cookies. It remembers your light, dim or dark mode choice in your browser. Our forms use Cloudflare Turnstile, which may set a cookie to tell people from bots. Videos on our pages load from YouTube's privacy-enhanced mode only when you press play. The MoveCRM web app keeps your sign-in session in your browser.

We keep personal information while your account is active and as long as we need it to provide the Service. When a company closes its account, we delete or anonymize its data, except what we must keep for legal, tax, accounting or security reasons. Trial and contact requests that do not lead to an account are deleted when we no longer need them to answer you.

We use encryption in transit (HTTPS), hashed passwords, encrypted storage for payment connection keys, and access limited to the staff who need it. No system is perfectly secure, so we cannot promise absolute security, but if a breach puts your information at risk we will tell the affected customers without undue delay.

You can ask us to access, correct, export or delete your personal information, or object to how we use it, by writing to support@movecrm.pro. We answer within 45 days and may first need to confirm who you are. We will not treat you differently for using these rights.

If a moving company that uses MoveCRM holds your information, please contact that company first; we will help it answer your request.

California residents have these rights under the California Consumer Privacy Act, including the right to know what we collect and the right to opt out of the sale or sharing of personal information. We do not sell or share personal information as that law defines those terms.

You can stop marketing emails at any time with the unsubscribe link in each one. We will still send emails about your account.

The Service is for businesses and is not directed to children under 16. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.